Department: Project Management

Reports To: Project Management Director

Position Summary:

Responsible for internal management of client accounts, including client-facing communication and internal team management. Also assists with overall resource management. Ensures client satisfaction, quality delivery, profitability, and effective management of REI projects.

Essential Job Functions:

1. Lead project planning and day-to-day management of client web and online marketing projects
   • Estimate projects with help of teams and managers.
   • Develop and maintain detailed work plans, project schedules, ensuring project milestones are met on time
   • Lead definition and documentation of project requirements, including business requirements, measures of success, change management, communications, and project analysis for projects
   • Communicate regular status reports and project updates to team, management, partners, and other project stakeholders
   • Coordinate dissemination of assets from clients to production team
   • Adhere to BarkleyREI process and standards through all phases
2. Assist with overall resource management
   • Help to maintain interactive production schedule to ensure maximum resource utilization
   • Assist in problem solving to eliminate schedule bottlenecks while maintaining steady flow of project work
   • Proactively contribute to avoid scheduling conflicts
   • Work with internal team members to resolve scheduling conflicts
3. Ensure quality and timely delivery
   • Ensure delivery of superior quality, effective work
   • Establish effective working relationships with team members
   • Maintain open, professional, and timely communication
   • Manage project and account risks and raise issues/concerns to management
   • Manage project controls, including change control, documentation, meeting minutes, etc in support of delivery
   • Lead problem resolution initiatives and maintain issue tracking process
   • Conduct post-implementation review and document lessons learned.
4. Ensure account profitability
   • Develop and maintain detailed project estimates and budgets in conjunction with account team
   • Deliver projects on budget through project estimating, tracking, reporting and invoice tracking
   • Develop statements of work and change orders
   • Keep clients abreast of budget throughout projects and present change orders when necessary
5. Actively participate in team and company development
   • Actively contribute to the creation and optimization of an efficient and effective process
   • Support team members in skill transition and knowledge transfer

Education/Experience/Knowledge Required:

• Bachelor's degree preferred

Experience

• 4 + years working with and managing complex web projects in an agency environment
• Interactive agency experience strongly preferred

Skills & Knowledge

• Ability to manage large, full-service interactive accounts with a multitude of simultaneous projects and initiatives
• Understanding of full spectrum of web development process, from strategy, UE, design, execution and marketing
• Solid understanding and command of project management tools
• Strong written and verbal communication skills
• Strong problem solving and negotiation skills
• Ability to organize information quickly and be detail oriented
• Ability to lead and motivate others
• Flexibility in accommodating rapid change
• Demonstrated ability to learn quickly
• Proven effectiveness when working under pressure
• A passion for all things interactive